Supporting Articles

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  Workforce Planning and Management

  By: Linda Blankenship and Terry Bruek

  American Water Works Association Journal
  
  Knowledge transfer and knowledge capture will help utilities retain their best practices when staff leave or retire. Over the next five to ten years, most utilities will experience significant staff turnover. OM360’s customized online training tools can capture your staff’s knowledge and transfer it to the next generation of employees. Utilities must preserve the institutional knowledge of their staff, otherwise, when staff leaves, their workplace know-how will leave with them.